XTV Privacy Policy
Introduction
XTV (referred to as “we,” “us,” or “our”) is a digital streaming service providing access to live TV channels and video-on-demand (VoD) content. Our service is delivered via an app available on various smart devices. Protecting your privacy and complying with South African laws, the General Data Protection Regulation (GDPR), the Protection of Personal Information Act (POPIA), and the California Consumer Privacy Act (CCPA) is important to us. This privacy policy explains how we collect, use, share, and protect your personal data.
Who We Are
Our website address is: https://xtv.ltd
Information We Collect
- Personal Data: When you use XTV, we may collect the following types of personal data:
Account Information: When you create an account, we collect your name, email address, and password.
Payment Information: For processing payments, we may collect payment details such as credit/debit card information or other financial data through third-party payment processors.
Usage Data: Information about your usage of the app, including your IP address, device information, and interaction with the content.
Comments and Media: If you leave comments on our site, we collect data shown in the comment form, IP address, and browser user agent string for spam detection purposes. Uploaded media may also contain location data.
- Cookies and Tracking Technologies: We use cookies to enhance your experience, including remembering your login details, preferences, and gathering analytics data. Cookies are small files stored on your device that help us recognize you. You can manage or disable cookies through your browser settings.
How We Use Your Data
We use the data collected for the following purposes:
Service Delivery: To provide access to live TV and VoD content through the app.
Personalization: To personalize your experience by recommending content based on your viewing habits.
Account Management: To manage your account, process payments, and send important updates.
Customer Support: To respond to your queries and provide customer service.
Security and Fraud Prevention: To protect our service and users from security threats and fraudulent activities.
Legal Compliance: To comply with legal obligations and respond to requests from law enforcement.
Legal Bases for Processing Personal Data (GDPR)
Under the GDPR, we process personal data based on the following legal grounds:
Consent: Where you have given your consent (e.g., for marketing communications).
Contract: To fulfill our contract with you (e.g., providing the streaming service).
Legitimate Interests: For legitimate business purposes (e.g., improving our service).
Legal Obligations: Where processing is necessary to comply with legal obligations.
Sharing Your Data
We may share your personal data with:
Service Providers: Third-party service providers who assist in delivering our services (e.g., payment processors, cloud hosting).
Legal Authorities: If required by law or to protect our legal rights, we may disclose your data to law enforcement or other governmental authorities.
Affiliate Partners: In cases where affiliate tracking is used, we may share data with partners for performance tracking and reporting.
We do not sell personal data to third parties for monetary gain.
Your Rights
Under the GDPR, POPIA, and CCPA, you have several rights regarding your personal data:
Access: You can request a copy of the personal data we hold about you.
Correction: You can request that we correct any inaccurate or incomplete data.
Deletion: You can request that we delete your personal data, subject to legal obligations.
Data Portability: You can request that we transfer your personal data to another service provider.
Objection: You can object to the processing of your data in certain circumstances, including for direct marketing purposes.
Withdraw Consent: Where we rely on your consent for processing, you can withdraw your consent at any time.
To exercise any of these rights, please contact us at [privacy@xtv.ltd](mailto:privacy@xtv.ltd).
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example:
Comments: Comments and their metadata are retained indefinitely for recognition and follow-up.
Account Information: Personal data related to your account is stored for as long as your account is active or as required by law.
Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee the absolute security of your data.
International Data Transfers
Your personal data may be transferred and processed outside of your home country, including to countries that may not have the same level of data protection laws. When transferring personal data internationally, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.
Cookies
Our website and app use cookies to enhance your experience and collect analytics data. You can manage cookie settings in your browser. If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies for convenience. These cookies last for one year. We also use temporary cookies to manage login sessions.
Embedded Content from Other Websites
Content on our site may include embedded media (e.g., videos, articles) from third-party websites. These external sites may collect data about you, use cookies, and track your interaction with the embedded content.
Children’s Privacy
XTV is not intended for use by children under the age of 16, and we do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us so that we can take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the new policy on our website or via email.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Website: https://xtv.ltd/contact-us/